The pandemic has hit hard a large part of the European economy, including our economy. How has the pandemic affected the banking sector?

The pandemic has affected us in two ways. First of all, the business activity of the banks has been curbed, as the sales of banking products have sharply dropped. On the other hand, the banks have accelerated the process of digitalisation, which had initially been scheduled for seven years, but was implemented in 1.5 years. The goals at the core of the digital transformation and the product sales to customers via remote channels and hybrid solutions proved to be achievable in a very short period of time.