ARMA is the largest paying agency in the European Union. Is it a considerable challenge to manage it?
Indeed, in other European Union countries paying agencies are regional, which means that they are more fragmented and more independent. However, we cover the entire country, which means we have 16 regional branches, 314 district offices and a head office in Warsaw, and of course a sufficient number of employees to staff all these locations, as we employ a total of almost 11,300 people.
Last year you celebrated your 30th anniversary. Over the years your institution has probably handled an enormous amount of money. How much?
It is a considerable amount – almost PLN 520 billion, which by the end of July 2025 was transferred by us to farmers, entrepreneurs and for the development of rural areas. Currently, we have loads of work at the Agency because three financial perspectives overlap. At the end of 2025, we have to settle the Rural Development Programme (RDP) for 2014–2020. We are in the process of executing projects from the National Recovery Plan (KPO) and we are in the process of announcing new calls for proposals from the Strategic Plan for the Common Agricultural Policy for 2023–2027.
You checked what beneficiaries think about you. A special survey was created. Farmers have different opinions about ARMA. Were you not afraid of criticism?
We have established a special unit at the ARMA head office – the Beneficiary Satisfaction Assessment Department, which is responsible, for instance, for collecting and analysing surveys. On this basis, we can streamline the Agency's work and improve it in various areas.
Farmers certainly expect deregulation. Can you succeed in introducing simplifications in your sector as well?
This is the expectation not only of farmers, but also of Minister Stefan Krajewski. That is why we want to streamline certain processes, as we intend to introduce many reporting elements in electronic form so that data is collected in one place and farmers have access to it at all times. This is why there are applications such as eWniosekPlus, through which farmers submit applications for direct subsidies, or the IRZPlus website for livestock owners. In order to reduce the number of visits to farms by Agency inspectors, farmers also have access to the ARMA mobile application, which allows them to confirm various obligations remotely. On behalf of the Ministry of Agriculture and Rural Development, through our company Agro Aplikacje, we are building a farmer's website, an IT tool that makes work way more automated. It is a kind of mObywatel app for farmers.
At what stage of implementation is this website?
The website is to be completed by the end of June next year, so there is not much time left. We are satisfied with the progress of the work, as 4 out of 20 e-services were completed in June this year.